There is no denying that customer management software has gained increasing popularity owing to the development in technology. Companies around the globe have begun phasing out the conventional method of bookkeeping or spreadsheet management which had gained predominance in previous years. Nowadays, they have been brought down to a medium to store the data but it is not completely functional and not one of the reliable CRM options. Furthermore, the evolution in technology and the invention of new software types have made businesses think twice before choosing any tools to manage their customer relationships. Companies are not on the lookout for a database storehouse. Rather, they need a CRM system in kenya that not just stores the customer information but manages all the interactions. By signing up for ADC-CRM, you will realize why integrating your business operations with CRM products is inevitable and productive.
Why is CRM needed?
If you ask me to explain the advantages of CRM, I can list out several advantages that companies can reap out of it. But, the question is, “why do you need a CRM?”. This answer plays a crucial role in shaping your purchase and further enhances your chance of obtaining better results from several CRM options.
To understand how CRM programs for sales, it is equally significant to gain a deeper understanding of the evolution of CRM. Since the beginning of time, vendors have been using the conventional pen and paper method to record the information of their customers, contacts, and leads.
However, the incoming of new players and the global expansion capabilities of businesses made it tedious to manage several customer information through pen and paper. This led companies to use spreadsheets where they can segment the customer information making it easier and effective to store and retrieve the necessary information without any trouble. This also fell short of capabilities due to the introduction of a powerful platform, CRM platform.
In 1995, the term CRM came into existence and it created havoc in the world of business. Though a completely new software, the CRM system reached feet that conventional methods couldn’t achieve over the years. CRM Software had the ability to expand. It is software that grows and has options to allow new integrations. This further provided the necessary platform for the SaaS market. This is followed by the evolution of cloud adoption, social CRM, Artificial intelligence, Machine Language, IoT, and Blockchain technology.
Some of the key achievements of a CRM system in Kenya include the complete integration of several departments of a business in a single system. This reduced the number of redundant tasks and made sales teams focus more on sales. Also, the development of the sales cycle and new expertise further made it a necessity to use customer relationship management system software.
Top Ways CRM Helps You Grow Your Business
According to a study, CRM software in Kenya will become the biggest and fastest-growing software market overtaking other competitors. This software has the ability to generate exceptional revenue and empower employees to work even when they are away from their desks. CRM products combined with your sales team can boost your results and increase the conversion rate at a faster pace. CRM also provides the option to utilize the CRM tools from multiple platforms and does not restrict its users to a desktop application.
ADC-CRM system has everything your teams need to streamline the sales activity. It is a cloud suite of 65+ business applications ensuring effective management of your business workflow. The key to scaling is your users. The more clients you have, the more your funding which results in better business. CRM is a crucial part of effectively managing your customer base. Here are some reasons why:
1. Attracts Customers
A major part of a business is bringing in leads and increasing your client base. This way you can increase your sales to fund your activities. So, your top priority should be to try to get as many clients as possible. CRMs manage your buyer’s details and help you construct long-lasting relations with customers.
2. Lead Conversion
Leads are potential patrons that are yet to purchase your product. They are those that are interested in a solution that you provide. Leads are the first step to making a sale. By simple statistics, the more leads you can get, the more customers you can make. CRMs are a leading factor in lead conversion. They help store and display all your prospect’s details on a single page so that you can determine the best sales strategy at a glance.
3. Enhance Customer Experience
With so much technology in the market, the only thing setting companies apart is their customer service. The better experience your clients have with the business, the more likely they are to purchase, re-subscribe, and recommend it over others. A CRM Software is key in enabling you to give the best possible service to your patrons. They hold the detailed profiles of each one of your buyers so that you can give them each service catered to their requirements.
4. Increase Productivity
If each team in your company uses different apps, it can become difficult to communicate. This causes discrepancies and redundancies in your data. So your employees end up investing more time in integrating each app to the next instead of trying to make sales. With a single application, the data flow is streamlined so each team is updated on the business deal instantaneously, which drastically brings down the time of completion.
Project management can be a difficult task, especially with different teams working on a single project. Project Management apps provided by ADC-CRM help keep your teams on the same page so that the progression of the project is continuous and consistent. This can be viewed by your employees and managers alike. Some of the many integrations of the app allow you to check your daily tasks for meetings and critical follow ups. The ADC-CRM software is an all-encompassing software that includes various tools to help different teams. This app even has a budget tracker to generate Expense Reports so that managers can make swift but accurate decisions on a project budget, resulting in a further surge in productivity.
5. Improve Customer Retention
Another metric with which to measure the success of a company is customer retention. The retention of a company is the number of clients who tend to re-purchase or re-subscribe to a company’s goods or services. Due to the high satisfaction rates when using CRM, subscribers are more likely to continue doing business with the organization.
With the ADC-CRM, you can view a detailed profile of each of your patrons. This way, you can start finding your most loyal customers and design a reward program for them. Spread the news of your program with email blasts and keep the most loyal customers even more satisfied while incentivizing other customers to keep purchasing.
6. Omnichannel Marketing
Previously, businesses used to focus on phone calls and emails to deal with customer inquiries and transactions. But today, many other communication channels are made available for use. This has its own share of pros and cons. While it opened up so many ways to interact with consumers, so many different channels became a headache to manage. Omnichannel marketing is a method of using various communication routes, but still providing the same level of personalized service through each. CRM enables you to do this by pooling all the data into a single software.
7. Handling Customer Feedback
One of the greatest hurdles for a small or medium-scale enterprise is its complaint handling. This can make or break your company. No matter how perfect your product is or how personalized your service is, through no fault of your own, you are bound to have unsatisfied customers. Maybe they misunderstood your advertisement or were looking for something else. It doesn’t matter. Unfortunately, it is your job to help them overcome their difficulty. IT Help Desks help you manage any feedback your clients may be having.
Help Desk apps are an alternative to call centers. Small-scale businesses can’t afford to hire large groups of people to attend to phone calls, so they settle for help desk software. The current offers software that allows customers to generate tickets in case of a complaint. But ADC-CRM takes it one step further and allows clients to choose who will attend to them and also allows you to color-code and prioritize the tickets. Traditionally CRMs were used just for customer relations, but more recent iterations of the craft can be used in several different ways. They have become an excellent platform for interaction and streamlined communication where the self-service portals have gained precedence and safe passage to interact without many diversions, call waiting, and call transfers. It ensures quick retrieval of customer information and smooth movement of leads across the sales funnel.
Not just that, CRM’s ability to integrate with several third-party applications at a time in a secure environment makes it a natural leader in the cloud business. Use the ADC-CRM and maximize your profits.
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