What is CRM software?
Customer relationship management ( CRM ) software helps automate and manage the customer life-cycle for sales and marketing departments. CRM software consolidates customer information into a single repository so users can better organize and manage relationships, automates common processes, and provides tools to monitor performance and productivity.
CRM Software Offers Major Benefits for your Business:
1.CLOUD-BASED SYSTEM: Create time-based and event-based workflows.Set specific rules and triggers that meet your business’s needs. Automatically assign leads and deals to your team.
2.GOALS TRACKING: Track achievements and set goals. Notify staff about any failures or achievements. Keep track of everything to grow the business.
: Email Notifications are one of the immediate and scheduled actions that are part of the various automation within CRM
. They can be classified as alerts or other information delivered to contacts, leads, and other users in the company.
4. SMS NOTIFICATIONS : In SMS Notification you can directly send SMS messages to team members, and customer leads, as well as the chance to let them know.
5. PUSH NOTIFICATIONS : Push notifications are short pop-up messages that are sent to the device of the user. That display even user is online. They are created to draw attention and send reminders, updates, and other information.
6. REWARD POINT MODULE : Customer loyalty rewards are earned upon every purchase, or other actions they take within your Company. With this program, you will encourage your customers’ purchases because they believe that each purchase is beneficial.
7. AUTO IMPORT LEADS
: Any lead generated for the company From anywhere
for dealing that can be automatically imported in CRM
and assigned to Staff members automatically.
8.ONE CLICK INVOICE CREATION : Create professional invoices that look great and professional. Attach the files and send them directly to customers with your invoice in PDF.
9. AUTO REMINDERS ; Auto Reminders to help keep track of your tasks. Reminders could be set for specific tasks you have to accomplish, like creating an invoice or sending the Email as well as calling the customer.
10. SUPPORT SYSTEM : Excellent support ticket system that includes auto-response. Staff notes for private tickets and ticket assignments attachments, ticket predefined replies.