CRM software in Kenya is simplified as a program for maintaining good relations with customers. The program organizes customer data in a structured manner for quick recognition and easy accessibility of important data. This well-organized info proves to be a big help for decision-making in the long run.
CRM software in Kenya can streamline customer management of a business by bringing speed and transparency to the process. But the quality of sales CRM software services in Kenya of a software depends on its features.
Customer and Contact Person Management
Sales Enquiry Management/Sales Enquiry Follow-up Update and Reminder
The process starts with Sales Enquiry. Once a Sales executive receives a Sales lead, he/she stores it into the system and starts the follow-ups. In our CRM Software in Kenya, we have a reminder system also, through which sales persons know their daily to-do list. Inquiry follow-ups end with either quotation issue or inquiry lost.
Sales Quotation With Multiple Versions
Sales proposal / Quotation will be made through the CRM Software in Kenya Itself. Once we make a quotation, the project status will be changed from Enquiry to Quotation issued. In quotation along with the product/service, we specify Terms and conditions also. This entire process is database driven. The system is capable to store multiple versions of quotations.
Lead Generation and Follow-up management
After issuing the quotation, the sales executive will do the follow-ups till the time either we receive the order or we lose it. The entire process of follow-up will be stored in the system.
Samples and Demonstration
Various times we have to arrange a demonstration at customers place or we have to send them samples of the product. All these activities will also be stored and processed in our CRM Software in Kenya.
Forecasting for Purchase Order
Once sales person generates a quotation and does the follow-ups, they have to specify the probability of success also. Based on the probability of sales orders, our systems do forecasting business purchase orders.
Multiple Currencies Supporting
Product Management and Excel support
Through this module product information can be imported through Excel into the system or we can feed them also. Here product details, pictures, taxes, etc come.
Product Principal Management
Competitor tracking is also a main Module of our CRM software.
Targets for Sales Engineer, Business Owner, Branches, and Principal:
Every year, a sales target is given to sales executives to achieve. Our system check, how many orders are being received through sales persons and how much is the variance.
Multi-User and Cloud Based
Multi-user and cloud-based are also the main modules of our CRM.
Business reporting is a key process in customer relationship management and if the E-sales CRM software isn’t helping in report generation, it would be of little help. Also, it should make the reports accessible on the dashboard. Reports including the weekly sales, team performance, sample consumption, and tour execution are some of the important reports helpful in decision-making at the top level.
CRM software in Kenya is more an investment than a necessity. A good CRM solution company bridges the gap between businesses and targeted audiences. It takes companies closer to customers for a better customer experience.