CRM SOFTWARE IN KENYA

Customer relationship management software helps you stay in touch with your customers, promote the quality of your products, & increase customer retention.

Customers are the important assets of a business. They are the main revenue-driving force, no matter what the industry is. Without them, businesses cannot continue to exist, let alone achieve sustainable growth. A study by Bain shows that improving customer retention rates by merely 5% can boost profits between 25% and 95%. Therefore, businesses try everything to earn maximum customer satisfaction. They focus on their value chains, where they continually look to add value to their products and services.

Need for best customer relationship management (CRM) software

ADC CRM software

Customer relationship management (CRM) is a complex process. It involves combining business policies, procedures, and technologies to manage and analyze customers’ expectations, interactions, and behaviors. There are lots of underlying variables that need to be carefully implemented and monitored to achieve success in CRM.

Businesses integrate innovative technologies to improve their operations and increase productivity. CRM is no exception to this continuous evolution. Several CRM modules have been introduced in recent years. According to Zendesk, eighty percent of companies upgraded their support technology in 2020. New features and capabilities are also reported to be added to their CRM solutions. The need for specialized customer relationship management solutions is, therefore, only increasing every day.

Different Types of CRM Software

CRM can be characterized in the following three major types:

Operational CRM

Operational CRM is designed to assist businesses in managerial activities. They are primarily integrated to increase operational capacity and improve overall productivity.

Analytical CRM

Analytical CRM assists in the strategic decision-making of an organization. It collects large volumes of data and interprets it into useful information. For instance, it provides better insights into clients, their interactions with business and draws possibilities, all with the help of data visualizations.

Collaborative CRM

Collaborative CRMs are designed specifically to streamline business operations. This software promotes teamwork and collaboration by increasing accessibility, sharing, and attestations. Not only internal processes, but this software also facilitates external communications. For instance, you can configure your interactions with vendors and distributors based on shared customer data.

Things to Look for in CRM Software

Customer relationship management is the key aspect of any business, and quality CRM software can be a critical success factor. The following are a few qualities that you should look out for before investing in CRM software.

Innovative Management Facilities

The most important aspect of any business solution is its innovation to increase productivity in its operations. Therefore, you must first note down all your business requirements and then look for a solution.

Automation

Workflow automation through CRM involves streamlining the standardized business process. From planning and resource allocation to marketing and sales, CRM software automates all processes. One that facilitates this automation can be a reliable investment for your business. Tracking, Analysis, and Reporting

Only premium CRM solutions can provide advanced tracking, analysis, and reporting services. All business operations are subject to timely evaluations, and thus the importance of such CRM systems is huge. It would be great if you can integrate such a capable system into your organization.

Friendly User Interface

The user interface is not a primary feature that most businesses are interested in. Nonetheless, it can be of exceptional quality in CRM software. It not only increases the ease of operations for its operators but is also convenient to learn as a skill.

Price

Price can be a highly decisive factor, especially for new businesses with limited funds. Finding a CRM solution at an affordable price is a big relief. Note that not all premium-priced CRM solutions are great. You must carefully investigate their features before deciding on one for your business.